Call for an emergency. Send a request for everything else.
Form requests get a WhatsApp with a time window inside 15 minutes during office hours, and first thing the next morning after that.
24/7 hotline03-2555 0247Request a technician
Pick the lane and we hit the time.
Right now, any hour
Flooding, sparks, a burning smell, no power at all. Ring the hotline; a technician is at the door within 90 minutes inside Kuala Lumpur, and we call the guard house on the way.
Same-day slot
A leak you can catch in a pail, a dead socket, an aircon service. Book before 2:00 pm and we come today.
Scheduled, fixed price
Installations, rewires, repipes, ceilings. A survey where it is needed, then a fixed date with a written scope you approve. Allow three working days on top if the block needs a permit.
Four things that make the visit faster.
Clear the access
Move what you can from under the sink, in front of the DB or below the indoor unit.
Know your unit
The HP on the aircon nameplate, or the main switch rating on the DB, sets the price band. Send dispatch a photo of the label.
Someone over 18 at home
Somebody has to sign the quote and the job sheet. Tell dispatch who, if it will not be you.
Name the management office
In a block, give us the office name and we handle the permit. Risers, the roof and the external wall are theirs to sign for, not yours.